Our policies

If you have requested and agreed an allocated cleaning slot, you will be emailed your invoice on a monthly basis. The invoice must be settled by the 1st of every month before the clean commences.

The bank details will be on the bottom left of the invoice.

If any of your cleans are cancelled because of staffing issues, you will be refunded for the clean at the end of the month.

To cancel your clean, at least 48 hours notice must be given. Cancellations must be in writing via email/Whatsapp to the business directly.

If you cancel you clean within 48 hours of the scheduled booking, payment will be 100% non-refundable.

Cleaners will provide all cleaning products, hoover and cloths. Domestic customers' must supply a mop and bucket of choice.

The customer can request for specific cleaning products to be used. Any requested cleaning products must be supplied to the cleaner by customer.

The cleaner must have access to the property on the day of the scheduled clean. Failure to provide this will be classed as a cancellation. (Refer to cancellation policy)